At Decibel Made, your privacy is treated with the same care and intention as our work. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Contact

If you have questions about this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us at:

Email: info@decibelmade.com

Mailing Address: 84 Main St. Bloomingdale, NJ, 07403

Information We Collect

When you visit our website or place an order, we collect certain information to provide a seamless and secure experience. We refer to this as “Personal Information,” meaning any information that identifies you as an individual.

1. Device Information

Collected automatically when you access our site through cookies, log files, web beacons, or similar technologies.

Examples include:

• Web browser version
  
• IP address
  
• Time zone
  
• Cookie data
  
• Pages or products viewed
  
• Search terms
  
• Interaction with the site
  

Purpose:
To ensure the website loads properly, improve functionality, analyze usage, and enhance your browsing experience.

Shared with:
Our ecommerce platform provider, Shopify.

2. Order Information

Collected directly from you when you make a purchase.

Includes:

• Name
  
• Billing and shipping address
  
• Payment details
  
• Email address
  
• Phone number
  

Purpose:

• Process payments
  
• Arrange shipping and fulfillment
  
• Provide confirmations and invoices
  
• Communicate about your order
  
• Screen for fraud or risk
  
• Send updates, offers, or product announcements (in line with your preferences)
  

Shared with:
Shopify and payment processors such as Intuit.

3. Customer Support Information

Collected when you contact us directly.

Purpose:

To provide personalized customer care and resolve inquiries efficiently.

How We Share Information

We share Personal Information only as necessary to operate our business responsibly and securely.

For example:

• Our online store is powered by Shopify.
  
• We may disclose information to comply with legal obligations or protect our rights.
  

We do not sell your personal data.

Behavioral Advertising & Analytics

We may use your information to provide relevant marketing and advertising that aligns with your interests.

For example:

• We use Google Analytics to better understand how visitors engage with our site.
  
• We may use Shopify Audiences to show relevant ads to customers who may appreciate our work.
  

You can opt out of targeted advertising through platform-specific settings such as Google, Facebook, or Bing, or by visiting the Digital Advertising Alliance opt-out portal at:

https://optout.aboutads.info/

How We Use Your Information

Your Personal Information allows us to:

• Offer products for sale
  
• Process secure payments
  
• Ship and fulfill orders
  
• Communicate order updates
  
• Share news about new collections, collaborations, and releases
  

Legal Basis

If you are located in the USA, we process your data based on:

• Your consent
  
• Contract fulfillment
  
• Legal compliance
  
• Legitimate business interests
  
• Protection of vital interests
  

Your data may be processed in Ireland and transferred outside Europe (including the United States and Canada) in compliance with applicable data protection laws.

Your Rights

You have the right to:

• Access your personal data
  
• Correct or update information
  
• Request deletion
  
• Transfer your data to another provider
  

To exercise these rights, please contact us directly.

CCPA (California Residents)

You have the right to:

• Request access to the information we hold about you
  
• Request correction or deletion
  
• Designate an authorized agent to act on your behalf
  

Data Retention

We retain order information for our records unless and until you request its deletion, subject to legal and accounting requirements.

Automated Decision-Making

Decibel Made does not engage in automated decision-making that has legal or significant effects on customers.

Our platform provider may use limited automated fraud-prevention tools, such as temporary IP or payment blacklists, to protect against suspicious activity.

Cookies

We use cookies to enhance your browsing experience and improve site functionality.

Cookies help us:

• Remember your preferences
  
• Maintain secure checkout sessions
  
• Analyze traffic and engagement
  
• Improve marketing relevance
  

Cookies may be “session” (temporary) or “persistent” (remain until expiration or deletion).

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.

For a full list of Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not modify our practices when such signals are detected.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

Complaints

If you believe your privacy rights have been violated, please contact us first so we may address your concerns directly.

If you are not satisfied with our response, you may contact your local data protection authority.