At Decibel Made, we stand behind the integrity and craftsmanship of every piece we create. Your satisfaction matters deeply to us. If for any reason your selection isn’t right for your space, we’re here to guide you through the return process with clarity and care.

Before initiating a return, please contact our Customer Support team to receive detailed return instructions.

If you wish to return or exchange an item for reasons unrelated to damage, defect, or fulfillment error, we’re happy to assist under the following guidelines:

A 20% restocking fee will apply.

Items must be unused, unassembled, and in original condition, including all original packaging.

Returns must be postmarked within 30 days of delivery.

Unless otherwise instructed, items must be returned via the original shipping method (UPS, FedEx, freight carrier, etc.).

Customers are responsible for return shipping costs and any associated fees.

We recommend using a trackable, insured shipping service to ensure safe transit.

Refunds will be issued to the original form of payment.

Please allow up to two weeks from the time we receive your return for processing.

You will be refunded 80% of the purchase price, including applicable tax.

For items that shipped under a free shipping promotion, outbound shipping fees will be deducted from the refund.

If an order is canceled after processing or shipment, round-trip shipping charges apply — even if the original shipment was complimentary.